Your boss, Ms. Alpha, enters the room when you're meeting with an important client, Mr. Beta. You rise and say "Ms. Alpha, I'd like you to meet Mr. Beta, our client from San Diego." Is this introduction correct?
At a social function, you meet the CEO of an important corporation. After a brief chat, you give him your business card. Is this correct?
You answer the phone for your supervisor who cannot reach his phone in time. You ask: "Who's calling, please?" Are you correct?
You are entering a cab with a client. You position yourself so the client is seated curbside. Is this correct?
You are hosting a dinner at a restaurant. You have pre-ordered for everyone and indicated where he or she should sit. Are you correct?
A toast has been proposed in your honor. You say "thank you" and take a sip of your drink. Are you correct?
You are in a restaurant and a thin soup is served in a cup with no handles. To eat it you should:
A. Pick it up and drink it.
B. Use the spoon provided, not picking up the cup at all.
C. Eat half of it with a spoon and drink the remainder.
D. Use the spoon provided, picking up the cup to finish the soup completely.
You are at a dinner and champagne is served with the dessert. You simply can not drink champagne yet know the host will be offering a toast. You should:
A. Tell the waiter "no champagne".
B. Turn over your glass.
C. Ask the waiter to pour water into your champagne glass instead.
D. Say nothing and allow the champagne to be poured.
You are at a table in a restaurant for a business dinner. Midway through the meal, you're called to the telephone. What do you do with your napkin?
A. Take it with you.
B. Fold it and place it to the left of your plate.
C. Loosely fold it and place it on the right side.
D. Leave it on your chair.
You are hosting a dinner party at a restaurant. Included are three other couples, including your most valuable client and his wife. You instruct the waiter to:
A. Serve your spouse first.
B. Serve your client's spouse first.
C. Serve you first.
D. Serve you and your spouse last.
You are invited to a reception and the invitation states "7:00 to 9:00 p.m." You should, or you may:
A. Arrive at 6:55 p.m.
B. Arrive any time between 7:00 p.m. and 8:30 p.m.
C. Arrive any time between 7:00 p.m. and 9:00 p.m.
D. Arrive around 9.00 p.m.
You are introduced to a new colleague. Which sentence is clearly wrong?
A. Hello, I have heard so much about you.
B. How do you do?
C. It is a pleasure to meet you.
D. Hello, how are you?
You are talking with a group of four people. With whom do you make eye contact?
A. With the person to whom you are speaking at that moment.
B. Each of the four, moving your eye contact from one to another.
C. With the other three people you are not speaking at that moment.
D. No particular person.
The waiter is coming toward you to serve wine. You do not want any. You turn your glass upside down. Are you correct?
When you greet a visitor in your office, you should:
A. Say nothing about where the visitor should sit and let the visitor sit where he or she wishes.
B. Tell the visitor where to sit.
C. Say "Please sit anywhere".
D. Simply sit down yourself and the visitor will find a place himself or herself.
You are invited to dinner in a private home. When do you take your napkin from the table and place it on your lap?
A. Immediately when you sit down.
B. Wait for the host or hostess to take his or her napkin before taking yours.
C. Wait for the oldest person at the table to take his/hers.
D. Wait for the acknowledged head of the table to take his or hers before taking yours.
You are scheduled to meet a business associate for a working lunch and you arrive a few minutes early to find a suitable table. Thirty minutes later your associate still has not arrived. You should:
A. Order your lunch and eat.
B. Continue waiting.
C. Tell the head waiter you're not staying and give him a card to present to your associate to prove you were there.
D. Call your associate after fifteen more minutes.
You have forgotten a lunch with a business associate. You feel terrible and know he is furious. You should:
A. Write a letter of apology.
B. Send flowers.
C. Keep quiet and hope he forgets about it.
D. Call and set up another appointment.