Specialized Training

Training for Hotels and Resorts

We understand the importance of exceptional service in the hospitality industry. As experts in the field, we bring a wealth of knowledge and experience to ensure your hotel staff receives the finest training possible. Our comprehensive service training program goes beyond mere service training. We provide a holistic approach encompassing all aspects of personalized guest care, efficient operations, and impeccable attention to detail. By enrolling your staff in our training program, you can expect a transformative experience that will enhance their skills, boost their confidence, and ultimately create a lasting impression on your guests.

By choosing our training services, you are investing in the success of your hotel. We believe exceptional service is a critical differentiator in the competitive hospitality landscape, and our training program will empower your staff to deliver unforgettable experiences. This, in turn, will lead to increased customer satisfaction, positive reviews, and ultimately drive repeat business and revenue growth for your hotel. 

Our curriculum is meticulously designed to address the specific needs of the modern hotel industry. We cover a wide range of topics, including guest relations, concierge services, room and amenity preparation, event coordination, and protocol etiquette. Our expert trainers combine theoretical knowledge with practical hands-on exercises, ensuring your staff can gracefully and professionally handle any situation. We offer flexible training options tailored to your hotel's specific requirements, ensuring minimal disruption to your operations.

We pride ourselves on our track record of working with renowned hotels worldwide, and we are confident that our training program will exceed your expectations. Don't miss the opportunity to partner with us. Take your hotel's service standards to the next level. Contact us today to discuss how our training services can benefit your establishment.

Case example - Luxury meets excellence

The International Butler Academy is proud to have trained the butler and service staff of the top luxury, 46-all-suite Qasr Al Sharq Hotel in Jeddah, Saudi Arabia. This Waldorf Astoria hotel is an actual palace with meticulously opulent details adorning every corner. The hotel provides 24/7 features that include butler, valet, concierge, laundry, and pressing services; exceptional in-room dining, spa treatments, and business services-help. This was one of its most extensive contracts for The International Butler Academy.

The International Butler Academy:

  • Trained 300 staff members from various hotel departments,
  • Trained the butler department staff,
  • Had the butler staff practice their skills in case scenarios developed by The International Butler Academy to react to issues and problems professionally and discreetly,
  • Assisted with setting up of the butler department, including hardware, software, SOP's and more,
  • Assisted with the writing of various operating manuals,
  • Assisted with the recruitment of different staff members,
  • Reviewed and assessed the suites and service areas and, based on our experience, identified their deficiencies,
  • Inspected kitchen facilities and operations, reviewed dining menus, and more,
  • Inspected laundry facilities and operations,
  • And much more.

Who are our clients?

American Express - FDC International Hotel Group Taiwan - Millionaire Fair - Amsterdam Diamond Center - Intercontinental Hotel Shanghai - PricewaterhouseCoopers - Shell - Axel Vervoordt - Sotheby's - Hyatt Regency Beijing - Bartender Network - Tommy Hilfiger Company - Burgerking - Many Embassies - Business Club Alliance - Villeroy & Boch - Langham Hotel Hong Kong - AVIC - LVMH - Challenger Organization - Shangri-La Hotel Chengdu - Walt Disney Studios - Yachtvision - Aegon - Waldorf Astoria Jeddah - Warner Brothers Studios - KPN - Citigroup - Starbucks - International Film Festival Cannes - Microsoft - and many others.