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Fact!
96% of unhappy people never complain about
discourtesy or poor service. Yet up to 91%
of these people make a point of not doing
business with these businesses ever again. Moreover, 13% of these people tell at least 20
other people about the discourtesy or poor
service they encountered.
Made to measure training
Act now and
upgrade your service department - train, and at
the same time motivate your staff to truly excel. We will be pleased to assist you. A
basic yet high quality training takes five days. Depending on the
client's wishes, we will customize a training curriculum for the
property and staff. In case that a training of five days or more
is required we will include a customized training manual for free. This
is a huge value.
As far as we know, no other training institution offers its clients such
a valued service.
We
would appreciate the opportunity to
discuss your wishes
and our services in greater detail.
Whatever
your wish, it will be our pleasure to assist
and serve you. Please
contact
us and let's get started.
Who are our clients? Here are some examples;
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The Ritz Carlton - Barcelona, Spain
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The Esperanza - Cabo San Lucas, Mexico
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Harmonious Homes - Hangzhou, China
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Hilton Hotels
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Qasr Al Sharq, Saudi Arabia
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Thalassa, Cyprus
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Chateau
Regency, Beijing, China
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Hotel Plaza Athenee, Bangkok, Thailand
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Le
Meridien, Kuwait
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Savoy Group
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The Hotel Metropole, Monte Carlo
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Forte Village Resort, Sardinia, Italy
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Soneva, Six Sences, Maldives
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Noble
Garden, Shenzhen, China
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Four Seasons in Shanghai, China
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Nemacolin Resort & Spa, USA
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Burj Al
Arab Hotel, Dubai
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St. Regis Hotel, Beijing, China
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Oriental Royal, Hangzhou, China
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Altamer Resort, Anguilla, West Indies
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Queen Mary 2
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Conrad Hotels
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Palais de Chine, Taipei, Taiwan
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And many more ...
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