By Royal Appointment

Training for hotels and resorts

Many top luxury hotels and resorts from around the world turn to The International Butler Academy for the recruitment and training of hotel butlers, or for setting up butler or service departments. We are very proud that these clients choose to work with us and we are pleased that they find that our services render a large return on the initial investment. Lack of courtesy or poor service has long-reaching effects. Act now and upgrade your service department. Train, and at the same time motivate your staff to truly excel. Please contact us and allow us to assist you upgrading your butler or other service departments. We will be pleased to assist you.

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Customized training

Some facts. 96% of unhappy people never complain about discourtesy or poor service. Yet up to 91% of these people make a point of not doing business with those businesses ever again. Moreover, 13% of these people tell at least 20 other people about the discourtesy or poor service they encountered. A basic yet high quality training takes seven days. Depending on your wishes, we will customize a training curriculum for you and for your staff. In case a training of seven days or more is required we will include a customized training workbook for free. This is a huge value. As far as we know, no other training institution offers its clients such a valued service. Of course we will hand out valuable and beautiful certificates to the participating staff members who complete the training and meet your expectations. We will be pleased to discuss your wishes and our services in greater detail. Please contact us and let's get started.

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Case example

The International Butler Academy is extremely proud to have trained the butler and service staff of the top luxury, 46-all-suite Qasr Al Sharq Hotel in Jeddah, Saudi Arabia. This Waldorf Astoria hotel is a true palace with meticulously opulent details adorning every corner. The hotel provides 24/7 features that include butler, valet and concierge services, laundry and pressing services; exceptional in-room dining, spa treatments and business services-help. For The International Butler Academy, this was one of its most extensive contracts to date. The International Butler Academy:

  • Trained some 300 staff members from various hotel departments,
  • Trained the staff of the butler department,
  • Had the butler staff practice their skills in case scenarios developed by The International Butler Academy in order to react to issues and problems in a professional and discreet manner,
  • Assisted with setting up of the butler department, including hardware, software, SOP's and more,
  • Assisted with the writing of various operating manuals,
  • Assisted with recruitment of various staff members,
  • Reviewed and assessed the suites and, based on our experience, identified its deficiencies,
  • And much more
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Who are our clients?

The Ritz Carlton - Barcelona, Spain - Soneva, Six Sences, Maldives - The Esperanza - Cabo San Lucas, Mexico - Noble Garden, Shenzhen, China - Harmonious Homes - Hangzhou, China - Four Seasons in Shanghai, China - Hilton Hotels - Nemacolin Resort & Spa, USA - Qasr Al Sharq, Saudi Arabia - Burj Al Arab Hotel, Dubai - Thalassa, Cyprus - St. Regis Hotel, Beijing, China - Chateau Regency, Beijing, China - Oriental Royal, Hangzhou, China - Hotel Plaza Athenee, Bangkok, Thailand - Altamer Resort, Anguilla, West Indies - Le Meridien, Kuwait - Savoy Group - Conrad Hotels - The Hotel Metropole, Monte Carlo - Palais de Chine, Taipei, Taiwan - Forte Village Resort, Sardinia, Italy - And many others ...

By Royal Appointment