A
guest is seen "stealing". How to deal with this situation.
A
move by your employer to another house.
All
attributes a Butler should have.
Christmas
Day. Organizing and running it.
Dealing
with a "greedy" guest.
Dealing
with a guest or guests who have arrived unexpectedly and uninvited.
Describing
the table plan, table index, seating plan and place cards.
Hand-made
shirts made to measure.
Hand-made
shoes made to measure.
Hand-made
suits made to measure.
How
and when to prepare the "morning tray" and deliver it to your
employer.
How
to tip or give a present to, for example a Concierge or other
persons either as an investment or a "Thank You" for services
rendered.
How
(if) to accept a gratuity from a guest who is leaving.
How
to address and treat guests with or without titles.
How
to balance menus.
How
to be able to meet a visitor at the airport or rail station with the
skill and expertise of the trained chauffeur.
How to behave and get on with everyone; from staff members to the most important guest.
How
to clean and prepare shoes.
How
to deal with special diets when serving a meal.
How
to deal with staff who have been caught stealing.
How
to deal with the guest who has no appointment and your employer does
not wishes to see him.
How
to deal with the situation when a guest who has an appointment is
informed that your employer is unable to see him for a half-hour;
one hour; two hours!
How
to deal with the task of having to ask a guest to leave the house!
How
to discover the likes and dislikes, diets etc. of guests before
arrival!
How
to fire staff.
How
to get the very best value for the employer when shopping.
How
to give "Silver Service".
How
to handle a situation when a guest is prying into your employer’s
affairs.
How
to handle a situation where there is a drunken guest at the table.
How
to hire staff.
How
to lay up a perfect table for dinner and luncheon.
How
to maintain an efficient and hygienic kitchen.
How
to open a bottle of champagne.
How
to plan an prepare for Christmas.
How
to pour wine and water at table (the do’s and don’ts).
How
to prepare and serve afternoon tea.
How
to prepare and serve fresh fruit.
How
to serve breakfast.
How
to serve dinner with great style and skill.
How
to serve guests with refreshments.
How
to serve the breakfast tray to the bedroom.
How
to treat staff.
How
to understand and prevent the causes of food poisoning.
How
to welcome guests staying overnight.
Making
guests and visitors welcome.
Packing
a suitcase.
Passing
the port.
Procedures
to use when contractors are in the house.
Security
and fire precautions procedure within the house. (Fire drills etc.)
Serving
guests and visitors refreshments.
Setting
up bars inside the house for parties.
Staff
inspection. How to inspect staff before each meal and why it is
done.
Taking
care of your employer’s clothes and preparing them daily.
The
Butler’s 24 hour day.
The
correct and incorrect way to answer the telephone.
The
correct bearing and attitude of a Butler within the house.
The
Guest and Menu Book.
The
importance of check lists for all occasions. Check lists for
everything.
The
importance of loyalty, tact and dedication.
The
importance of personal hygiene and the means to attain it at all
times.
The
importance of your own behavior when off duty.
The
Pantry Book.
The
perfect technique and procedure to interview for a position.
The
reasons why the Butler bows to guests and how to bow the correct
way.
The
Visitors Book.
What
to do when overnight guests do not retire until very late.
What
you should never do and always refuse to do.
What
your priorities are when shopping.
Your attitude and respect for the Chef and Housekeeper.
Your
dress and appearance.
