How
to get the very best value for the employer when shopping.
How
to give "Silver Service", "Butler Service" and more.
How
to handle a situation when a guest is prying into your employer’s
affairs.
How
to handle a situation where there is a drunken guest at the table.
How
to hire staff.
How
to lay up a perfect table for dinner and luncheon.
How
to maintain an efficient and hygienic kitchen.
How
to open a bottle of champagne.
How
to pour wine and water at table (the do’s and don’ts).
How
to prepare and serve afternoon and high tea.
How
to prepare and serve fresh fruit.
How
to serve breakfast.
How
to serve dinner with great style and skill.
How
to serve guests with refreshments.
How
to serve the breakfast tray to the bedroom.
How
to treat staff.
How
to understand and prevent the causes of food poisoning.
How
to welcome guests staying overnight.
Making
guests and visitors welcome.
Packing
a suitcase.
Passing
the port.
Procedures
to use when contractors are in the house.
Security
and fire precautions procedure within the house. (Fire drills etc.)
Serving
guests and visitors refreshments.
Setting
up bars inside the house for parties.
Staff
inspection. How to inspect staff before each meal and why it is
done.
Taking
care of your employer’s clothes and preparing them daily.
The
Butler’s 24 hour day.
The
correct and incorrect way to answer the telephone.
The
correct bearing and attitude of a Butler within the house.
The
Guest and Menu Book.
The
importance of check lists for all occasions.
The
importance of loyalty, tact and dedication.
The
importance of personal hygiene and the means to attain it at all
times.
The
importance of your own behavior when off duty.
The
Pantry Book.
The
perfect technique and procedure to interview for a position.
The
reasons why the Butler might bow to guests and how to bow the correct
way.
The
Visitors Book.
What
to do when overnight guests do not retire until very late.
What
you should never do and always refuse to do.
Your attitude and respect for the Chef and Housekeeper.
Your
dress and appearance.